I did a search for this topic and found some old posts from last year, wondering if people are still having these issues. I've ony had FiOS for two months, so it's all new to me.
So far I've tried the VOD twice, both for free content. The first time was last week for There Will Be Blood, the second time was tonight for an HBO series called East Bound and Down. Both times, the quality was horrendous. The audio would drop every five seconds and the screen would pixelate.
I would be furious if I had actually paid for them, but as I said they were free.
What gives??????????? I've only been with FiOS for two months, and this is already my sixth thread I've had to start for help. I regret the day I left Comcast.
Solved! Go to Correct Answer
Tech came back out to my house again. Turns out the new box that he had given me was also defective. At this point everything is working. In the end he swapped out:
-DVR box (twice)
-bedroom high def box
Not sure exactly what fixed it, but the tech is pretty confident that it was the cable box.
Hmmm.. that is pretty odd behavior. Any ideas if you were doing anything else on your network at the time that may eat up bandwidth? For example, P2P downloads?
Only issues I've had were caused by the Actiontec Router, which were usually resolved after a quick 30-sec reset. I hate that thing.
Other than that, VOD has been fine. Although the SD vids are pretty hard to watch. I'm also not a fan of the very slow FF/REW, but oh well.
I can't remember any problems with the video on demand service as far as drop outs go or audio problems. It has always been pretty good when I watch it. If it continues I would try to reset the settop receiver or call Verizon to solve the issue.