Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Video and audio stuttering on live and dvr programs
drlazor
Newbie
‎10-06-2020 06:26 PM

I have 6 set top boxes 2 dvr box and 4 Regular boxes.  The set top boxes are running release build APR 6.10.  All the boxes on any tv stutters and freezes on watching.  It seems to be getting worse.  I tried rebooting the router, resetting the device setting and rebooting the dvr.  What should I try? It is very frustrating, 

Dave 

0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: Video and audio stuttering on live and dvr programs
drlazor
Newbie
‎10-06-2020 06:51 PM

Here is a YouTube video that shows the problem 

https://youtu.be/CQ3sMDpxHXA

0 Likes
Reply
Correct answers are available for this post.
Re: Video and audio stuttering on live and dvr programs
clem21
MVP MVP
MVP
‎10-07-2020 06:50 AM
@drlazor wrote:

Here is a YouTube video that shows the problem 

https://youtu.be/CQ3sMDpxHXA

Did you intend to link to a skiing video? Didn't see any issues with that. APR 6.1 was a LONG time ago. If you have Fios One boxes you should be on at least APR 6.8. That could be part of the issue. Even the 1100 series boxes should be on APR 6.8 or above. Which router do you have? How old is your ONT? All those things could be affecting your picture quality.

0 Likes
Reply