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Video on demand problems
alanm47
Contributor

I'm having lots of problems when  I purchase movies on demand. I'm getting lots of pixelation and audio drop outs. My regular fios channels work fine. It's on demand that Im having issues with.  Any suggestions? 

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Re: Video on demand problems
CRobGauth
Super User
Super User

Does it happen on all stbs?

If so, start at ont.

Check the tightness of all coax connections.

Can try resetting router.

If all else fails, contact support.

Re: Video on demand problems
tns2
Super User
Super User

Note that all the current model Verizon DVR's have the option to be whole house DVRs.  It is an additional cost, except for Quantum TV service(which is higher to start).

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Re: Video on demand problems
alanm47
Contributor

I do have Quantum service now. 

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