Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
About a month ago all of my channels except the local ones and some of the HD, now have a black band over and above the show I am watching. I have not changed anything on my HDTV and I tried to get help the the Chat tech folks, but no resolution, not even a suggestion as to why. Anyone know what I can do, or what has happened and any/all ideals welcome. Thanks
Do they look streched horizontally? Are you talking about SD channels (most channels below 500)?
Check the aspect (star "*" button). Also make sure you are set to 720P, 1080i or 1080P as ouput.
Note that for certain movies, it is normal to black bars above and below as they are often broadcast with wider to 16x9 aspect ration. Some SD channels are now broadcast as 16x9 but within a 4x3 ratio (i.e. bars all around if not streched in both directions).
I only get a "full" view on my TV (no black borders on top or bottom) on local channels. Any and ALL REPEAT ALL other channels SD or HD, or anything else you can think of is a black border on top an bottom. It doesn't matter is if it is ubove the 500 or below. Sometime even the commercials are normal viewing on the channel, meaning no black borders, but the program/movie, etc, still does. If I try to change the TV settings themselves then things get stretched, distorted, etc. Right now even though the borders are there, the picture is fine, i.e., normal, not stretched horizontal, etc.. I NEVER had this issue until recently and it has to be a Verizon crappy update or something. I have a 43 inch HDTV, using a 16.9 ratio. So any other suggestions would be welcomed by I don't expect any from Verizon.
This is a peer to peer support forum.
what model stb do you have?
under menu settings audio/video video format, what do you have?
It says I have "STB MODEL: 7216"
Video Format 1080i 16:9
and I apologize but I am undertain what you mean this is a "peer to peer" support forum? I am just trying to figure out why all of a sudden, w/o any changes made by me, this happen. thank you
Just hit the “#” on your remote. If you look closely it says size. I’m sure you or someone accidentally hit it. Good luck!
In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!