WARNING - QUANTUM TV

[BritInAshburn1]

So I upgrade my service to Quantum TV - based on the offer details Package for 4 TV's was $34.99  with $22.00 for enhanced services....... I had prior 1 HD DVR ($19.99)  and 4 normal set-top boxes ($6.99ea)...... so was paying $$47.95 and now only needed 3 set-tops so was just extra $9.04

Justr got my first bill in

Not only is there the $34.99 4 TV Package and $22.00 Enhanced Service charges but I have 3 set top box charge at $5.99 each ad HD DVR at $16.99 ............... so paying extra $51.95 which was totally undeclared!!!!!

Plus the service - continuously get jumps

Needless to say will be calling and reverting back - which bet they won't do - if not looks like will cancel.

So be warned!

[CRobGauth]

Have you called to ask?

There can be a billing overlap.

I assume you reuturned your boxes on time.

Have you confirmed receipt (hopefully you kept the tracking number)?

[BritInAshburn1]

OK, this seems to be an error on Verizon's billing.

I should not have had any separate  HD DVR or Set Top Box items - equipment is all part of the Equipment package.

They have applied credits but will not be sure till next bill

So be warned to check your bills carefully after upgrading

[BritInAshburn1]

Yes, all boxes were returned.... and received

Was not a billing overlap as they removed old boxes at $19.99 and $6.99 - and then added new boxes at $16.99 and $5.99.

So was a Billing issue and hopefully now resolved but cannot be sure untill get next bill in

[BritInAshburn1]

Just to report back - latest bill received and the charges are as expected.

So just be warned to review your bills!