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[Umbertop]

This happens everytime I try to watch a live or recorded channel on my ipad. It does not happen on my android phone. Also it happens only when I am away from home. I tried to uninstall reinstall. I know that in order to watch selected channels away from home I have to use the application while I am at home first. There have been times in the past when it was working fine. Is there a solution for it? Thank you.

[CRobGauth]

Use the in app help to report an issue.

They can provide assitance.