Web access to DVR "Bad Gateway" & "XXXXX unavailable"

[jimarsul1]

HELP, before i call India and since there are no longer any FIOS tech's at dslreports to assist - outside or rebooting the router and receivers what else can we do to regain access to my DVR (6416-2).

Thanx in advance.

[la3013]

Unfortunately I don't have the answer, but I am having the same problem and cannot find any info about it either.

It's only happening on 1 of my DVR STB's, the newest one I just got, which is odd.  

Looking forward to some feedback from someone!!

Thanks!

[Bedford96]

Been on hold 30 mutes for a real person, Its been a week...may return to TWC.

[plagued]

Did you check your port forwarding rules?  if you see one setup automatically that has become disabled, that's probably the cause of your problem.

[UnnDunn]

Just contact Customer Service (I prefer to use the Live Chat in order to avoid Verizon's horrible phone menus). Say your Remote DVR is not working, and use the magic words "Port Mapping". That will orient them towards the correct solution, and they will have it fixed for you in a few minutes.

Hopefully at some future point, Verizon will add an automatic port-mapping option to In Home Agent or to the website, so this issue won't require a Customer Service agent to resolve.

[kathbrown3]

Just spent 37 minutes on the phone with customer service and they couldn't figure out how to fix this issue, even after chatting with an online agent themselves. They tell me that someone should be calling within 24-48 hours with a fix. We'll see about that...

[jackmcgann]

Derek @ VZ online chat took care of this in 10 minutes for me. also affected CallerID to TV's. Port forward rules were resent.