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I noticed I was not receiving all the channels i was supposed to be getting for being a "preferred HD" customer.
The website states i should be getting FX as well as NGC, but when i attempt to switch to those channels, it states i am not authorized to view that channel.
At first, i thought it was my equipment and promptly talked to an agent to get them to send a reset/resync command to my equipment. They did that, but I still wasn't getting all my channels. I asked the agent to check if i was able to access to those channels and was told those channels were not available to me even though when i look at the "preferred HD" channel list online, it states i should be recieving those channels. I was told i needed to upgrade to a higher package in order to get FX and NGC. I have no idea what other channels might be missing, but i'm sure there are probably a few other missing channels.
I know for a FACT i was getting NGC back in June since i was watching "brain games" back then. At some point, something changed and i lost access to that channel.
Has this happened to anyone else? Anyone know what can be done to get Verizon to get them to fix my account to ensure the channels advertised on the website are the same as reality? Or to get them to get their online lists UP-TO-DATE?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.