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What's wrong with VOD??

Why do movies I rent keep stopping while running. The screen goes black and shortly the set goes back to regular programming. SOme of the time I can hit VOD and go back to the movie and sometimes I can resume and some times I have to fast forward. I have the "new" set top box and it still keeps happening. I AM TIRED of this. I ruins the whole show.

FIX IT. Tell me when you will fix it. Be soon or you can take your internet, telephone and TV service BACK and I'll find another provider. Plenty of them offer me better deals every week.