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When I use the Verizon remote to find or change a canel; I receive a message that the chanel is not
Jo-AnnL
Newbie
‎08-23-2018 06:26 PM

I'm  unable to get shows I want, when I use the remote it says that the channel is not available and recommends that I click on 3 to trouble shot

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Re: When I use the Verizon remote to find or change a canel; I receive a message that the chanel is
Edg1
Community Leader
Community Leader
‎08-23-2018 08:25 PM

Channel unavailable means the problem is a poor signal coming to you box. This could be anything from wiring, the box itself, or Verizon equipment. You should probably schedule a tech visit. 

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Re: When I use the Verizon remote to find or change a canel; I receive a message that the chanel is
CRobGauth
Community Leader
Community Leader
‎08-24-2018 08:11 AM

Is it all channels or only certain ones?

If you have more than 1 STB, does it happen on all STBs?

Have you tried checking cable connections?
Start at ONT and verify that all connections are tight.

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