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When in On Demand-Premium Channels my picture is pixilating.
Tomcat0812
Enthusiast - Level 2

I have rebooted the STB several times and rebooted the router to no avail. I also disconnected the power from the STB. I still have pixilation. Live TV is fine. What else can I do?

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Re: When in On Demand-Premium Channels my picture is pixilating.
CRobGauth
Super User
Super User

If you have more than 1 stb, does it happen on all?

Do you have any internet issues?

Try running a speed test to speedtest.Verizon.net

Do it from a device that is hardwired to router.

See if your results match to what you are what you have subscribed.

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Re: When in On Demand-Premium Channels my picture is pixilating.
Tomcat0812
Enthusiast - Level 2

I have 4 STB but it is only happening on my HD-DVR STB and I'm not having internet issues.

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Re: When in On Demand-Premium Channels my picture is pixilating.
CRobGauth
Super User
Super User

Try swapping boxes around.

If problem follows box, its the problem.

Otherwise, it is coax or splitter issue.

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