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When will FiOS menu diagnostics such "Fix Common DVR/STB Issues" work?
AirBoss1
Enthusiast - Level 1
‎10-08-2016 01:06 PM

Trying to resolve a recent problem with severe pixelation of MR DVR playback. Unable to get ANY of the FiOS menu diagnostic tools to load or work. ALL return wither "Application failed" or "No Data".

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Re: When will FiOS menu diagnostics such "Fix Common DVR/STB Issues" work?
AirBoss1
Enthusiast - Level 1
‎10-08-2016 01:47 PM

None of the "In-Home Agent" functions mentioned in link below work.

WHY? WHEN WILL THEY WORK?

https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/Need-Help-with-Fios-TV-Try-In-Home-Agent/...

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Re: When will FiOS menu diagnostics such "Fix Common DVR/STB Issues" work?
tns2
Super User
Super User
‎10-10-2016 03:37 AM

Are you talking about some menu on the PC, the PC download (in-home agent) of what.  Certainly the most reliable has always been the one on the DVR/STB itself.  And yes that one works to FIX COMMON issues.

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