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Why is Verizon still charging for the FIOS sports channels?
logic11
Enthusiast - Level 1
‎03-18-2020 12:38 PM

Why is Verizon still charging for the FIOS sports channels when none of the major pro leagues are playing any games?

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Re: Why is Verizon still charging for the FIOS sports channels?
vzdude1
Enthusiast - Level 2
‎03-22-2020 03:45 PM

Basically same issue. Most sports have been cancelled due to Covid. Is VZ making any adjustments to accomodate Covid?

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Re: Why is Verizon still charging for the FIOS sports channels?
LawrenceC
Community Manager
Community Manager
‎03-22-2020 07:12 PM

Hi logic1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Why is Verizon still charging for the FIOS sports channels?
LawrenceC
Community Manager
Community Manager
‎03-22-2020 07:15 PM

Hi vzdude,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Why is Verizon still charging for the FIOS sports channels?
2471
Enthusiast - Level 1
‎03-23-2020 07:21 AM

I have the same question. We should not be paying for content which is vastly different from what we signed up for.

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Re: Why is Verizon still charging for the FIOS sports channels?
logic11
Enthusiast - Level 1
‎03-23-2020 07:46 AM

The reply I got from a support agent did not address my issue.

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Re: Why is Verizon still charging for the FIOS sports channels?
LawrenceC
Community Manager
Community Manager
‎03-23-2020 08:30 AM

Hi 247,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Why is Verizon still charging for the FIOS sports channels?
vzdude1
Enthusiast - Level 2
‎03-23-2020 04:52 PM

What a waste. The "verizon agent" is obviously a bot. It appears no real person even reads these messages.

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Re: Why is Verizon still charging for the FIOS sports channels?
CRobGauth
Super User
Super User
‎03-31-2020 03:05 PM

I would assume it is because the content providers are still charging Verizon (and all other cable/satellite) providers.

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