Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Widgets - PIN not acknowledged on 1 set top box?
ocean25
Specialist

I have disabled parental controls and just now have reset pin for FiOS TV

Widgets. Upon trying to view Twitter feed, on the bedroom box it works fine,

but on the livingroom box, it doesn't acknowledge that parental controls are

disabled and won't load the Twitter feed. When prompted to enter PIN, it gives

the message of incorrect pin number. (I've double and triple checked and positive

it's the correct PIN number).

I've just spend an hour waiting for support via phone, but gave up and will try

during regular business hours, but had a slight notion that someone here

might just happen to know the fix ?

Thanks in advance!

0 Likes
Re: Widgets - PIN not acknowledged on 1 set top box?
Anthony_VZ
Master

Please walk through autocorrection by pulling up the menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. If this does not solve your problem, please send me a private message.

0 Likes
Re: Widgets - PIN not acknowledged on 1 set top box?
ocean25
Specialist

@Anthony_VZ wrote:

Please walk through autocorrection by pulling up the menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. If this does not solve your problem, please send me a private message.


   Thanks, but I had received a private message from tech support and Adam was able to resolve the problem after

   a couple of quick questions. Thanks anyway.

0 Likes