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Willow not in HD (Channel 806)
joecct771
Enthusiast

Since you added Willow, I've become a big fan of cricket.  THANK YOU!!!

However, for the past day or so, Willow is not in HD (at least its not wide screen).

Howzat?!?!?

Re: Willow not in HD (Channel 806)
CRobGauth
Super User
Super User

I just checked on my TV and it was in HD in wide screen.

May depend on the program you were watching.

Could be that Willow doesn't show all of their content in HD.

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Re: Willow not in HD (Channel 806)
javid26
Enthusiast

I checked it last night and it is NOT in HD widescreen.  Can we call someone to rectify this..?

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Re: Willow not in HD (Channel 806)
CRobGauth
Super User
Super User

Hard to say.

Everytime I check it is in widescreen for me.
Are you seeing bars on either side of the program?

Does it only happen on this channel?

When you tune to it does it say WillowHD in the upper right corner?

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Re: Willow not in HD (Channel 806)
joecct771
Enthusiast

Here is a screen shot of Willow.  At least here in the DC area, it is in SD width. 

India is playng Australia and wide screen is an absolute must!

image

Re: Willow not in HD (Channel 806)
javid26
Enthusiast

Mine looks exactly like that too....please fix this.

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Re: Willow not in HD (Channel 806)
CRobGauth
Super User
Super User

Here is what it looks like on my TV (I am outside of Baltimore).

Do you have issues with any other channels?

WHat model STB do you have?

image

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Re: Willow not in HD (Channel 806)
joecct771
Enthusiast

It says my STB model is 435B

It just started this 2 weeks ago and I'm in Silver Spring, MD

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Re: Willow not in HD (Channel 806)
joecct771
Enthusiast

Update @ 8pm

The other night, I was working with Rohit (Sharma?) in support.  He couldn't find a problem, so he dispatched a technician to take a look.

The Tech just left.   Changed the ONT box.  Nothing.  Stll in SD mode even though the info bar says HD.  I wonder if it's the central office?

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Re: Willow not in HD (Channel 806)
CRobGauth
Super User
Super User

Is this the only channel you have a problem with?

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