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can't record, fast forward or rewind

After receiving a new boxtop, I am no longer able to use the basic feature I previously had (rewind, record, fast forward).

Re: can't record, fast forward or rewind
Contributor - Level 3

Glenn  - 

    You need to understand that this is a peer-to-peer forum.  We do not have access to your set-up, what equipment you have, etc.  If you can tell us some of these things, perhaps someone will come along who can help you:

   What is the model of the new set-top box, the old one, and why did you have it replaced?

   These boxes have available via the Menu  >>> Customer Support, various helpers.  Which of these have you tried. and what happened?

   That's a start  -  the ball's in your court