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cannot stream DVR when out of home

So I have the VMS1110 DVR from Verizon. I can record shows, I can play them back to my TV. I can use the My FIOS app on my iphone 7 to watch over Wi-Fi when at home. 

However, when I am out of the home I cannot stream DVR recordings to my iphone. Does not matter if I am on LTE (VZW) or on a Wi-Fi hotspot. I get a VMS_1037 error. I have tried searching what this error means without success. 

Anyone else have this issue or a suggested fix?

Re: cannot stream DVR when out of home
Super User
Super User

Use the help feature within the app to report an issue.

They will help correct issue.