Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have literally been on the phone waiting for 3 hours plus on a customer service rep. today. I went through the steps to make the corrections to my set top box and because the box has gone bad, they refer me to customer service...i have never in my life waited 3 plus hours to speak to an agent where i am paying my money every month for your service to be treated in this manner. I have also contacted verizon headquarters to complain..I pay for my dvr box and i should not have to wait 2 days to continuously try and speak to someone about sending a replacement. I am very dissatisfied. PLEASE ASSIST oh and by the way I am still on hold listening to the music.
This issue has been escalated to a Verizon agent.