guide and dvr suddenly not working

[lilstar]

The last few days the guide and dvr haven't been displaying. Pushing either guide or dvr will only make the current channel display in the upper right corner and the rest of the screen is black. Any idea how to fix this?

[VZ_Constance]

Hello lilstar...sorry to hear of your tv issues, if you can send me a private message with the serial # of the box, it's located on the bottom of the box, we can do some trouble shooting on the box. The serial # starts with an "M"

[spacedebris]

you could try a quick reboot of the box. like a computer, dvr's sometimes get stuck and a simple reboot will fix. Just unplug from electric for 30 seconds or so. Plug back in and wait for the clock to show the correct time. Could be that simple. Cant hurt to try anyway.