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how do i download my library?
vader5375
Newbie

I cancelled my fios service and need to download all my purchased movies to my computer or the cloud.  How can I do this?

Thanks

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Re: how do i download my library?
Edg1
Super User
Super User

Some said in another post that you have to link them to an ultraviolet account. He is the like they posted. 

https://www.verizon.com/Ondemand/Mylibrary/UltraViolet

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Re: how do i download my library?
CRobGauth
Super User
Super User

From other threads I have seen, you can keep access as long as you maintain your Verizon id and password. They do not go away when you terminate service.

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Re: how do i download my library?
vader5375
Newbie

it wont allow me to link an ultraviloet account since i cancelled my verizon service.

It says:

"Sorry for the inconvenience but you must be the primary account holder and have Fios TV service in order to link your UltraViolet™ Library to your Verizon Fios account"

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Re: how do i download my library?
vader5375
Newbie

Also, when I cancelled my service the service rep told me that I have 30 days to download my movies.

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Re: how do i download my library?
CRobGauth
Super User
Super User

Best bet is to contact support 1800Verizon or via twitter @verizonsupport

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