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i have diagnostics test result on t.v. screen can't get nothing else.
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My cable went out. So i had to reboot and when i rebooted the router i hit the bottom button and all the lights on the router came on. but so did the diagnostic testing results come on the t.v. screen. Now i can't get anything but the dianostic tests results. Someone please help. Thank you.
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Re: i have diagnostics test result on t.v. screen can't get nothing else.
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The buttons on the router shouldn't make the diagnostic screen show up on TV. Unplug the router and set-top box for 60 seconds. First plug in the router and wait for it to fully come back online. Next plug in you set-top box. If it still come up with a diagnostic screen it might need to be replaced. It is possible that box is bad.
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Re: i have diagnostics test result on t.v. screen can't get nothing else.
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Has internet service restored?
Have you checked your ONT to see if there are any error lights?