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missing channels
veryupsetman
Newbie
‎07-07-2018 08:06 AM

I am receiving channel currently unavailable messages for random channels. This has been going on since July 4th. When I call for help I receive a wait time of 3 hours. I've been through all the automated assistance tools with no luck. Other than switch providers; what do I do now?

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Re: missing channels
CRobGauth
Community Leader
Community Leader
‎07-07-2018 05:38 PM

Have you checked cable connections?

I assume you have rebooted stb?

You can also try twitter @verizonsupport

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Re: missing channels
Edg1
Community Leader
Community Leader
‎07-08-2018 05:52 PM

You have to get a tech out. It could be anything from the ont, the signal to the ont, or cabling in your house. Or even the box itself. But it will likely not correct itself so definitely need to get someone out. 

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Re: missing channels
jonjones1
Legend
‎07-09-2018 03:02 AM
@veryupsetman wrote:

I am receiving channel currently unavailable messages for random channels. This has been going on since July 4th. When I call for help I receive a wait time of 3 hours. I've been through all the automated assistance tools with no luck. Other than switch providers; what do I do now?

Try getting help from Verizon at this link.

https://www.dslreports.com/forum/vzdirect

They are the social media team and real Verizon help. 

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