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need utility access cover relocated, so that a driveway can be installed
cmm191
Newbie

This is the second writing of this statement.  I was bumped off message board after spending 10 minutes writing original.  Now I will cut and paste, so I don’t waste MORE time.

OBJECTIVE:  to have utility access cover relocated, so that a driveway can be installed.

Started at 5:30 this morning online, making it 2.5 hours now.  This is ridiculous. 

Tried calling and none of the options apply.  Tried stating what I do need and it just sends me to the same options.  Try pushing 0 and get the same options.  Nothing applies, so you get sent in circles.

Have gone through all the options I can find on the website.  Typing question in all of the search areas…nothing.

There is no reason that there isn’t a place for these questions on the website, or by phone.  I hope to receive a response shortly, or I will find the government agency who regulates the cable/phone services. 

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Re: need utility access cover relocated, so that a driveway can be installed
tns2
Super User
Super User

This board is not a way to tell Verizon you need them to do such work.  Its peer to peer support.

You almost certainly need to call and during BUSINESS hours.  Depending what kind of box is under the access cover it may be hard, expensive, or even impossible to get them to relocate.

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Re: need utility access cover relocated, so that a driveway can be installed
_dot
Specialist - Level 1

i just sent you a PM , sign in here and then click gold envelope icon in upper right just below the red search button

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Re: need utility access cover relocated, so that a driveway can be installed
cmm191
Newbie

Thank you, but the private site you suggested requires a $10 fee to join and post or read forum.  Doesn't make sense to me.

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Re: need utility access cover relocated, so that a driveway can be installed
cmm191
Newbie

Maybe I should have indicated that my phone calls were placed after 8am, working hours.  It wouldn't matter, it's an automated circle of options that don't apply.  

THe previous time spent was trying to find the contact information for this type of situation.  2+ hours I'll never get back.

I completely realize that this is not the place to post, but due to lack of any other option, this is the only place I could find.  

Does anyone have any actual answers or phone numbers with a human on the end of the line?

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Re: need utility access cover relocated, so that a driveway can be installed
_dot
Specialist - Level 1

$10????? no way, i joined for nothing days ago.

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Re: need utility access cover relocated, so that a driveway can be installed
CRobGauth
Super User
Super User

As somone stated before, they may not be able to move it.

And if it is in the deisgnated right of way, you can't force them.

Have you tried either via chat, or twitter (@verizonsupport)?

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Re: need utility access cover relocated, so that a driveway can be installed
tns2
Super User
Super User
Did you talk to someone or did you just let the automated service send you around. If the later, just pick any option so you talk to someone.
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