power keeps going out, screen/audio gone
goldenroxy
Newbie

For the past three weeks the power to the box has been going out. I'll be watching a show for five minutes and then black screen. It doesn't seem to matter if I just turn it on or if I've been watching it for awhile. The power completely shuts off and I have to select menu on the remote where it takes a minute to download and set up the box again. I am beyond frustrated. It happens all day and multiple times in one sitting. Even while I'm watching roku through my HIM1 I see the lights turn off on my box and reset itself when I'm not watching the tv. I have checked the cables. Unplugged and plug back in. Made sure the cords aren't twisted. I don't get it.

How can I fix this problem?

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Re: power keeps going out, screen/audio gone
mfizzy
Specialist - Level 1

get box replaced!

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Re: power keeps going out, screen/audio gone
SinCara
Specialist - Level 2

Replace the box. You can easily do it via the box, online, or at a store.

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