Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
power keeps going out, screen/audio gone
goldenroxy
Newbie

For the past three weeks the power to the box has been going out. I'll be watching a show for five minutes and then black screen. It doesn't seem to matter if I just turn it on or if I've been watching it for awhile. The power completely shuts off and I have to select menu on the remote where it takes a minute to download and set up the box again. I am beyond frustrated. It happens all day and multiple times in one sitting. Even while I'm watching roku through my HIM1 I see the lights turn off on my box and reset itself when I'm not watching the tv. I have checked the cables. Unplugged and plug back in. Made sure the cords aren't twisted. I don't get it.

How can I fix this problem?

0 Likes
Re: power keeps going out, screen/audio gone
mfizzy
Specialist

get box replaced!

0 Likes
Re: power keeps going out, screen/audio gone
SinCara
Specialist

Replace the box. You can easily do it via the box, online, or at a store.

0 Likes