remote DVR not working--HELP!

[blondie17]

When I log in to FiOS TV Central my QIP7216 either comes up "Fetching Hard-Disk Status" or "Updating" and when I try to program a show to record it eventually says "Set Top Box ###### is not responding."  It cannot retrieve any info on scheduled or recorded shows.  I haven't done anything different lately.  Can anyone help me?  THANKS!

[BrianMcD]

I ran into something similar because the DVR would change it's TCP/IP Address and not udate the forwarding rule in my Router via UPNP.  I was able to make my STB use a Static Address with a DHCP Reservation and then enabled and re-enabled the remote dvr feature on the STB to update the Forwarding Rule and it has been ok ever since.

To make the DHCP Reservation on the Actiontec:

• Select Advanced
• Select IPAddress Distribution
• Select ConnectionList
• Select the STB from the List and Edit
• Check off the Static Lease Box

[blondie17 · Accepted solution]

as someone else suggested, I clicked on "Feedback" and left a message for Verizon Support about the DVR problem, and today I received an email back: "Thank you for your feedback. We looked into the issue and it has been fixed. If the problem persists, please call 1-888-553-1555 and the representatives will be happy to assist you."

And it's working fine!!!

Thanks for recommending leaving feedback, and thanks to Verizon for fixing it remotely! 🙂