remote control

[bon1950]

My remote will not control the volume.

[jonjones1]

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@bon1950 wrote:

My remote will not control the volume.

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Well it could be a bad remote and if you call 1-800-VERIZON they can replace it.

now if it’s anything like with cable and their set top boxes it may need to be paired.

if this a personal remote which the stores sell it may not function with Verizon set top boxes.

I found this link on the forum.  https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/How-can-I-get-the-volume-control-on-my-Fi...

[jonjones1]

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@bon1950 wrote:

My remote will not control the volume.

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https://www.verizon.com/support/residential/tv/equipment/remote-control

Found another web link.