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remote dvr problem

I have been unable to program my DVR remotely ever since I received it.  The message keeps telling me I don't have a Verizon router.    I have seen multiple questions about this in several google searches, but I do not see that it has been resolved.  The inability to actually talk to a person who has any knowledge at Verizon is sickening.  Ready to quit the whole thing and go back to DTV + TiVo.

Re: remote dvr problem
Master - Level 3

You will lose out of a lot of functionality by not using a Verizon router. If you are using a Verizon router and still receiving this message, please send me a private message so we can look further into it.