set DVR to record using cell phone

[coach_8]

I am a new Fios customer. I downloaded the apps and went to TV listing to try and set my DVR to do a recording, but I get this message:

No Set-Top Boxes

there are no Set-Top Boxes available

to perform this action

Error Code: FM0093

What does all this mean?? What do I need to do??

I  have ATT service on cell, not Verizon, could that be the problem??

thank you

[CRobGauth]

What model stb do you have?

Try to connect using app while at home on WiFi.

You may have to enable access in stb as well.

[coach_8]

I have tried setting a DVR recording via the Fios App on my cell from my home WiFi, but got the error described previously. 

My stb is a FIOS VMS1100 Arris.

I do not know how to set up/activate the stb. I will appreciate guidance.

Thank you.

[CRobGauth · Accepted solution]

Try rebooting router and STB first.

They try to connect via app on wifi.

I assume you are using same account login info that is set up on your account?

[coach_8]

Problem solved. can set recording from my cell phone both in network and out of network.

Thank you!

[Sunbake]

I just starting having issues recording from my cell phone, as well. The error I receive is 9-6-15-652-048, for which I cannot find any details, anywhere. I have rebooted the set top box, removed and reinstalled the app on my phone, but still get the same error. This is very recent; have done this many times. Thanks for any direction you can give.

[mikeyunk1]

What did you do to resolve it? I have the same issue.

[LawrenceC]

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