I tried to go through the online agent; however, I have an m-card with NO set-top box. That was even an option. Now I've got crappy, crappy pictures that pixelate; some channels are worse than others. The online chat is busy, and, when I click on the option to call, that goes away.
What gives Verizon? I'm giving you lots of $$, and you can't take time to talk to me?
Have you tried checking your cable connections from ONT to card?
Make sure they are all tight.
They also have support via twitter @verizonsupport.
Start a new topic or ask questions in the open forum.
