software update on the tv won't disappear

[tomazoo]

H,

the message says check software update and it's a big box which won't go away.

i tried to disable promotions but it doesn't work.

does anyone have a solution?

[clem21 · Accepted solution]

I assume this is a Fios one box. Power down box, remove coax from box, power down Fios router. Reboot  router, when connections are established, plug box in, reattach coax cable, hope for the best!

[Numnum1]

Can’t view my tv because in big box it reads Software Udate but I can’t get it off of my tv screen

[CRobGauth]

Have you tried the suggestion above?

Or try powering all FIOS equipment (stbs and router down).
Power up rotuer first.

Once it has connected, then power on stb(s)

[Jenga1]

How can I get rid of update pop-up?  I’ve tried OK.

[CRobGauth]

On another thread, someone posted to hit the On Demand button.