switched out STB and wont activate

[cdunham]

I switched out the STB and the new box wont activate.  spent over 2 hours on hold with tech support with no answer while on hold the whole time.  what can i do?????

[CRobGauth]

If you have more than 1 STB, try it on a conenction for another stb.

Can also try rebooting router.

If none of that works, try contacting support on twitter @verizonsupport.

They are fairly responsive.

[kh-gary]

This issue has been escalated to a Verizon agent.