transfering DVR recordings

[pgmnls]

I just got my new FIOS Media Server, so how can I transfer my recordings from the old Verizon DVR to the new box ?

Thank you.

[bobbo527]

It is not possible to transfer your recordings from your old DVR to the new one. Once you return the old DVR your recordings are lost.

[pgmnls]

This is terrible service and tottal neglect of the customer's needs, and Verizon even didn't care to warn me about this situation. I probably should cancel this upgrade they pushed me in.

[Britladie]

This makes me really unhappy. I just got talked into upgrading and the boxes arrived today. I was promised by the sales person that I would be able to transfer the shows to my new box. I have many shows that my kids watch that I don't want to loose. Shows that aren't on regular tv any more. Well I guess the box is going to be returned.

[Telcoguru]

You can only transfer the recording schedule itself. The recordings themselves are copyrighted material.

[pgmnls]

Yes, it is copyrighted, BUT we all already paid for it by being Verizon FIOS clients, all this material is already on FIOS DVR device and we can watch it whenever we want, so why we can't get it on a new device from the same Verizon, that gave us the old one ? What cpoyright law it will break ? And moreover, why Verzion is never mentioned that to us, when talking us into the upgrade ? This is terrible customer relation issue.

[Dingga]

Yup, I just had the online chat and customer service call center apologize for not being able to transfer shows from old DVR  to new DVR.  I would prefer less apologizing and a way to transfer the data.  I'm surprised they haven't designed a way to put the recorded shows in the cloud and then download them to the new DVR.  I guess that will happen once they figure out the cost point for different sized accounts.  Very frustrating.

[Telcoguru]

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@pgmnls wrote:

Yes, it is copyrighted, BUT we all already paid for it by being Verizon FIOS clients, all this material is already on FIOS DVR device and we can watch it whenever we want, so why we can't get it on a new device from the same Verizon, that gave us the old one ? What cpoyright law it will break ? And moreover, why Verzion is never mentioned that to us, when talking us into the upgrade ? This is terrible customer relation issue.

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You paid Verizon for the DVR service, not to license the shows. If you purchased the shows then that is an entirely different story.

[CRobGauth]

Not only Telcoguru's comments, but would require a substantial engineering change.

Being able to upload what could be hundreds of MBs of data is substantial.

Not to mention the fact that if your DVR were to die, you would have lost everything anyway.

[BPofMD]

I just had a chat TODAY (03/21/15) with a Verizon Service Rep and he/she told me I COULD save recorded content (over-the-air Network TV) to the "cloud" and then install the new set-top box via a WD external HD.  Is this NOT true?