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tv listings

i tried to call support which took about an hour to get through to a person. i told him how screwed up the tv listing page was and he told me i was the only one who has complained. so i asked to speak to a superviisor and after another hour on hold i got one who said the same thing. i asked him to log in and see for himself he said tech dosent have the abiliy to do that. can you believe that? i guess i pay too much for this service to get service!

Re: tv listings
Hi fordly56,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.