video on demand resume play feature

[caquinn]

The resume play feature on fios video on demand no longer works.  This is true if I stop a video on demand feature using the stop play button or if I just pause it and let the pause time out.  When I go back to the program and click resume play it starts the program over again.  I called Verizon about it.  They said it was a known issue but that they didn't have any idea when it might be fixed. 

Does anyway know of a way to get around this problem?

[DocRAL]

I don't have an answer, but wanted to say that we are having the same problem.  Not sure when  it started.  It is frustrating. We cannot pause a show for too long or it will stop and we have to use the "fast" forward (which is very slow) to get back to where we left off.  I hope Verizon knows about this.

[Anthony_VZ]

We are aware of the timeouts inability to resume play. If you were to press STOP on the remote, it sets a bookmark. The bookmark is not set when paused. That way when it times out it doesnt remember where it left off. This will be fixed in a future. I apologize in advance for the inconvenience this is causing.

[kadykaia]

I hope this helps:

On 6/3 we experienced the same problem.  Verizon sent us a new DVR box, which we received today via UPS.  We exchanged the MOTOROLA QIP 6416-2 (Silver Box) and received a QIP 7232P2 (Black Box).  The Resume Play feature works fine now.

[matcarl]

A new box would have nothing to do with VOD Resume Play

[kadykaia]

The 

[draytonp]

How is this not fixed?? If I pause a movire too long it stops. It will NOT go back to where I was. If I push the stop button it puts an option up to "resume viewing", however it takes me back to the beginning of the movie. It is really frustrating that I can't pause long enough to make a bag of microwave popcorn.

[GSDad]

Go to my stuff.  Press play it will take you to an option to resume

[LawrenceC]

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