why does customer service suck for tv

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i waited over an hour...there is no one to talk to and no where to go......hello cablevision

when you go to customer service ....it should be more than FAQ's

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Please provide more information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Equipment Model No. ?
TV

Service Plan ?
TV

Have you seen ANNOUNCEMENTS CONTACT US?
Its on the Right hand side of this or any Forum conversation page.

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Have you tried twitter @verizonsupport?

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