Ellipsis Kids is stuck in Kid Mode.

[Mandypie24]

Ellipsis Kids is stuck in Kid Mode.  It keeps telling me I have the wrong PIN,however when get the PIN sent to me by Zoodles, they give me the same PIN I'm using.  Zoodles' customer service is completely non-helpful thus far.  Anyone else have this issue?  If so, were you able to fix it, and ho

[CHRWIL75]

Did you ever get this resolved? I'm having g the exact same issue

[vzw_customer_support]

CHRWIL75, we want your son or daughter to enjoy their tablet. Let's get this resolved. When did this start? Are you receiving any error messages?

KatrinaN_VZW
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[Mandypie24 · Accepted solution]

Hi, sorry I lost track of this.  I ended up having to take it in to the store and they reset to factory settings.  They couldn't figure out what the problem was either.  Now I don't even put it in Kid's mode.