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Hoe do i test if microphone is working?
rmlandau
Newbie

OK Google and voice search not working. How do I analyze problem?

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Re: Hoe do i test if microphone is working?
vzw_customer_support
Customer Support

rmlandau,


Let's get yur microphone working again! When did you start noticing issues? Are other data services functioning? A Google search with the microphone does require a data connection. Please share some more details so we can better assist. Thanks!


TrevorC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Hoe do i test if microphone is working?
rmlandau
Newbie

I did have the data turned off. I turned it back on to see if that was the

problem and had the same results. In google, said OK Google and nothing

happened. Hit the microphone icon and "Listening" comes up but no voice

recognition. Checked the google settings Voice and it shows "OK Google

detection".

I also have Voice Search and nothing happens with that either.

Are there other settings I should be checking?

Ron

Personal Information removed as required by the

Message was edited by Verizon Moderator

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Re: Hoe do i test if microphone is working?
vzw_customer_support
Customer Support

Let's get to the bottom of your equipment ocncerns rmlandau.  Is there any physical or water damage to your phone? When was the last time the microphone on the device has worked properly. How is the audio on the phone when you are on a phone call?


Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Hoe do i test if microphone is working?
rmlandau
Newbie

I have an ellipsis tablet not a phone. It has not gotten wet. I also did an

Echo Test on Skype and it did not pick up the test recording. So, it

appears the  problem is with the microphone built into the tablet. Suggestions?

Ron

Personal Information removed as required by the

Message was edited by Verizon Moderator

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Re: Hoe do i test if microphone is working?
vzw_customer_support
Customer Support

rmlandau,


Hmm, that's odd! Let's take a closer look at this for you, does your audio work okay with headphones on? Are you able to hear any kind of notifications on your tablet?


KarenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Hoe do i test if microphone is working?
rmlandau
Newbie

I can hear fine. It's not a speaker problem, it's a microphone problem in

not recognizing my voice.

In a message dated 6/28/2015 3:17:40 P.M. Eastern Daylight Time,

forums@verizonwireless.com writes:

(https://community.verizonwireless.com/)

A message from the Verizon Wireless Community

(https://community.verizonwireless.com/)

(https://www.verizonwireless.com/wcms/consumer/explore.html)

(http://www.verizonwireless.com/wcms/consumer/shop.html)

(http://www.verizonwireless.com/b2c/myverizonlp/) (http://www.verizonwireless.com/support/)

Hoe do i test if microphone is working?

created by Verizon Wireless Customer Support

(https://community.verizonwireless.com/people/vzw_customer_support) in Verizon Ellipsis 8 - _View the

full discussion_ (https://community.verizonwireless.com/message/1286196#128

6196)

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Re: Hoe do i test if microphone is working?
vzw_customer_support
Customer Support

rmlandau,


Hmm, that's odd! Have you tried testing your tablet in safe mode? Try this and retest:


With the device powered on, press and hold the Power button (located on the upper-right edge) until the Tablet options prompt appears then release.
--------------------------------------------------------------------------------
Touch and hold Power off until "Reboot to safe mode" appears then tap OK.
The restart process may take up to 45 seconds to complete.
Upon restart, Safe mode appears in the lower left of the unlock/home screen.




KarenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Hoe do i test if microphone is working?
rmlandau
Newbie

I have a tablet not a PC and don't think there is a safe mode capability on

my tablet. Is there any other way to test the microphone and voice

recognition?

In a message dated 6/28/2015 6:49:18 P.M. Eastern Daylight Time,

forums@verizonwireless.com writes:

(https://community.verizonwireless.com/)

A message from the Verizon Wireless Community

(https://community.verizonwireless.com/)

(https://www.verizonwireless.com/wcms/consumer/explore.html)

(http://www.verizonwireless.com/wcms/consumer/shop.html)

(http://www.verizonwireless.com/b2c/myverizonlp/) (http://www.verizonwireless.com/support/)

Hoe do i test if microphone is working?

created by Verizon Wireless Customer Support

(https://community.verizonwireless.com/people/vzw_customer_support) in Verizon Ellipsis 8 - _View the

full discussion_

(https://community.verizonwireless.com/message/1286304#1286304)

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Re: Hoe do i test if microphone is working?
Snn5
Legend

Power the Device Up in Safe Mode - Verizon Ellipsis 8

[Device-Specific Instructions]

Safe Mode puts your device in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow.

An alternate method is available if the device is unresponsive or won't power on.

  1. With the device powered on, press and hold the Power button (located on the upper-right edge) until the Tablet options prompt appears then release.
  2. Touch and hold Power off until 'Reboot to safe mode' appears then tap OK.
    Note The restart process may take up to 45 seconds to complete.
    Note Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Note Notes:

  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled.
  • Power cycle device to disable Safe Mode then reinstall and test each app one at a time to identify which app is causing the problem.
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