How do I update the Android version for my Ellipsis 7

[MARMIL0]

My Ellipsis 7 tablet is at Android version 4.2.2 and when I check for software updates I keep getting the message, cannot connect to server . I am connected via WiFi .

[tikibar1]

AFAIK the Ellipsis 7 won't update over wi-fi, it requires a network connection.  An update to version 4.4.2 was released in Feb. 2015.  The last update was 10/4/17 and was a security update.  Since the Ellipsis 7 is almost five years old, it likely won't receive further updates. 

[vzw_customer_support]

MARMIL0, we want you to get the most out of your tablet. Here is a great place to keep updated on your Ellipsis 7's software. https://www.verizonwireless.com/support/software-updates/ Is your tablet connected to your Verizon account? Do you have a data connection with your WiFi off?

Joel_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MARMIL0]

My tablet is not connected to my Verizon account, but it is connected via

WiFi.

Mary

Personal information removed as required by Verizon Wireless Terms of Service​

[vzw_customer_support]

To update the software in your device, it is required to have it connected to our servers. Was the tablet ever activated in your account?

Abraham_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[sandysandmeyer]

My tablet was connected to my Verizon account previously and I'm unable to update it any longer. Is there a way to force an update?

[Ann154]

The tablet is required to connect to the Verizon server to retrieve the update which means it needs to be on an active Verizon account and connected to the 4G LTE network. That's if there is an update available.

[Shayboi45]

The Ellipsis 7 isn't on this list.

[kh_jenn]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

Hello, Shayboi45. I would love to help to how to update the software. You can do that here: Does this help?  https://www.verizon.com/support/knowledge-base-89125/  -Amber