Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I am dissatisfied with my ellipsis tablet is has be nothing but problems. since i bought it, anyone have a similar experience?
dburk79
Newbie

its about a month old and i have had to enter the PUK code about 4 times and already a total reset i have called and complained and Ashley the manager i spoke to said she would call me back a day later her self and to no surprise i never received her call. I am fed up

Tags (1)
0 Likes
1 Solution

Correct Answers
Re: I am dissatisfied with my ellipsis tablet is has be nothing but problems. since i bought it, anyone have a similar experience?
vzw_customer_support
Customer Support

I'm sorry to learn about the issues with your Ellipsis tablet dburk79! You mentioned doing a total reset. Please confirm that you have done a hard reset as per the steps outlined in this link http://vz.to/1gRiRcv If you did and issues continue, we should consider replacement options. http://vz.to/uyYF0o

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

View solution in original post

0 Likes
Re: I am dissatisfied with my ellipsis tablet is has be nothing but problems. since i bought it, anyone have a similar experience?
vzw_customer_support
Customer Support

I'm sorry to learn about the issues with your Ellipsis tablet dburk79! You mentioned doing a total reset. Please confirm that you have done a hard reset as per the steps outlined in this link http://vz.to/1gRiRcv If you did and issues continue, we should consider replacement options. http://vz.to/uyYF0o

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes
Re: I am dissatisfied with my ellipsis tablet is has be nothing but problems. since i bought it, anyone have a similar experience?
Godfrey814
Enthusiast

I am on my 3rd device in the last 30 days. The 1st device started tomoverheat when turned on and the battery rapidly (within minutes) discharged  this was within the 1st week.  The 2nd device stopped openning apps and would notnallow a factory reset. The store replaced this again at the 14 day mark.  Now, two weeks later my 3rd device isnhaving the exact same issues as the 2nd.  Im done. This is unacceptable and the store refuses to issue another in store replacement after 2 weeks.  Crappy, buggy device.  I want a refund or another brand tablet from Verizon.

Re: I am dissatisfied with my ellipsis tablet is has be nothing but problems. since i bought it, anyone have a similar experience?
vzw_customer_support
Customer Support

I understand your discontent Godfrey814! It is very strange to have these issues with multiple devices. While the store in unable to exchange your device after 14 days from purchase, your device is still within the manufacturers' warranty and it is eligible for a Certified Like New Replacement http://vz.to/uyYF0o if it is determined to be defective. Are you following the steps at this link http://vz.to/1gRiRcv to do a hard reset?

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes