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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
I'm accruing data usage when I'm connected to wifi
Bekmonster
Enthusiast

I've read many other posts on this but I don't seem to see a resolution. Just bought an ellipse 7 three months ago and have had data usage issues when on WiFi from the very beginning. I'll called Verizon 4 times and visited the store I bought it from twice. I have even turned wireless data completely OFF on the device. Wireless data has been OFF completely for more than a month. I am still getting data charges! Verizon had my factory reset the device last time I called. It is still happening. They won't even let me terminate the contract and just return the device with charging me a termination fee. Any ideas?

Re: I'm accruing data usage when I'm connected to wifi
vzw_customer_support
Customer Support

Bekmonster, this is certainly a cause for concern. You definitely shouldn't incur data usage especially when your mobile data is turned off. We want to ensure we get this matter properly addressed for you as well as ensure we report any flaws in system of that device to the manufacturer. When you go into Settings>Data Usage is it reporting any usage for apps or is it showing usage on the graph but doesn't reference any apps as having been used via the mobile data?


Please keep us posted.



EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I'm accruing data usage when I'm connected to wifi
Bekmonster
Enthusiast

Yes, it is showing usage on apps. The usage matches what is shown on verizon.net. But even on that screen, it verifies that mobile data is OFF.

 

Personal information removed as required by the

Message edited by Verizon Moderator

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Re: I'm accruing data usage when I'm connected to wifi
vzw_customer_support
Customer Support

I appreciate the clarification. Can you confirm the software version on your tablet by going to Apps>Settings>About Tablet>software version?


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I'm accruing data usage when I'm connected to wifi
psemeta
Enthusiast

I'm having the same issue been a Verizon customer 10 plus years past year of issues like monthly charge for a flip phone being double what I was told and now phantom usage  and I'm moving on. When I had unlimited data my usage was low. Go to an unlimited plan and my usage is now supposedly double what it was. Last straw was that an hour ago I connected to wifi and somehow used a whole gig in a half hour. First never used a whole gig over 2 hours now a half. Send a complaint to fcc and ma sos- someone needs to look into this because based on the threads here Verizon isnt. Oh when tried name not happy not happy at all even with random numbers was told it was taken. Clearly a lie so I used a word that means lies in greek guess your robo filter didn't catch that.

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Re: I'm accruing data usage when I'm connected to wifi
psemeta
Enthusiast

Aah and now my name and not screen name appears. I don't care but really?

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Re: I'm accruing data usage when I'm connected to wifi
vzw_customer_support
Customer Support

psemeta, being with us for 10 years is a very long time. We would love to keep this relationship going for many more years to come. We want you to enjoy the stellar services. Let's work together to see what is going on. What is the make/model of you device? When did this start?
ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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