Internal service failure messages
Tbone119
Newbie

Why do I keep getting these messages, internal service failure, then a message saying app not owned

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Re: Internal service failure messages
vzw_customer_support
Customer Service Rep

Tbone119,


We're very sorry to hear about trouble with your devices. Let's see if we can get this resolved for you. Is there a certain function or activity that you're trying to use when this happens? When did this start happening?


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internal service failure messages
Tbone119
Newbie

I think the issue has been resolved by uninstalling the Amazon Appstore app

and reinstalling it, then doing the same for the apps I had the trouble

with. I only had this trouble with several apps, and I'm not sure why it

started.

Thanks

On May 3, 2016 7:41 PM, "Verizon Wireless Customer Support" <

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Re: Internal service failure messages
vzw_customer_support
Customer Service Rep

Tbone119, let's get to the bottom of this for you. After uninstalling and reinstalling the apps, are you still having any issues with the error message?


KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internal service failure messages
Tbone119
Newbie

Everything seems to be good, but still have issues at times with

AccuWeather. I have uninstalled and reinstalled twice or 3 times. The only

message I get is "this app will now close" right in the middle of looking

at it. Thanks

On May 7, 2016 8:03 PM, "Verizon Wireless Customer Support" <

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Re: Internal service failure messages
vzw_customer_support
Customer Service Rep

We appreciate you taking the time to follow up, Tbone119. Is this a preinstalled app or an app from the Google Play Store? Is RAM low at the time this occurs? ( Settings > Application Manager > Running > RAM free )

YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internal service failure messages
Tbone119
Newbie

No, this is not a pre installed app, the free RAM varies between 215 and

300.

On May 10, 2016 3:09 PM, "Verizon Wireless Customer Support" <

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