Software Updates

[dcarnabu]

Has anyone updated the software on the Ellipsis 7. All get is "cannot connect to server".

[vzw_customer_support]

Hi Dcarnabu,


Software updates should improve the device! I apologize that this did not occur. What is the current software version on your Ellipsis? Are you connected to Wi-fi when you attempt to update the software? Click here for the update instructions http://vz.to/1qxehCh .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

[dcarnabu]

I am currently running software version MV7B-31D41-422. I tried to connect to the server using wifi and get"cannot connect to server". I also tried it from the mobile network.

Thanks

Sent from my iPhone

[carol_vzw]

Hi dcarnabu

Your software (MV7B_31D41_422) is currently up to date. When you do need to update your software please turn off Wi-Fi and restart your device. The device should no longer show "cannot connect to server" and your device should update.