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Tablet ellippse 7 chineese
cfreshm
Newbie

Tablet will not turn off and the menu is in Chinese.  Any ideas on how to reset?.

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Re: Tablet ellippse 7 chineese
Elements
Specialist

Is this on a system recovery screen? If so, you should be able to use the volume down key to scroll down to an "eMMC" option, and then volume up to select it. It should restart normally afterwards. If this isn't a recovery menu screen, or if you don't see the "eMMC" option, then can you give any more details of its current screen?

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Re: Tablet ellippse 7 chineese
cfreshm
Newbie

The screen is locked with Chinese symbols and the Ellipsis 7 will not turn OFF or reboot. The screen is frozen with Chinese writing.

Thanks In Advance

Sent from Outlook<http://aka.ms/weboutlook>

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Re: Tablet ellippse 7 chineese
vzw_customer_support
Customer Support

Cfreshm,

Help is here! We want to make sure that everything is in plain English for you. When did this problem start to happen? Do you know if there is any sort of physical or liquid damage? Please press and hold the Power key with the Volume up and down at the same time for 5-8 seconds. This should turn the device completely off.

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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