Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Update wont stop no matter what...
RichS68
Newbie
‎01-08-2016 11:41 PM

I updated cuz it was running funky and now it won't complete and I can't stop it. Force stop is my only option but it doesn't work. I even did a master reset and its still there!! Any ideas? Im more hardware than software so I could use an assist here. Thanks

Screenshot_2016-01-09-02-35-00.pngScreenshot_2016-01-09-02-35-11.png

0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: Update wont stop no matter what...
aslee1066
Newbie
‎03-23-2016 10:40 AM

Same problem. What's the fix?

0 Likes
Reply
Correct answers are available for this post.
Re: Update wont stop no matter what...
vzw_customer_support
Customer Service Rep
‎03-25-2016 10:47 AM

aslee1066,


Having a working phone is a must. Let's get this fixed. What make and model phone do you have? Can you do anything else on the device?


JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply