Verizon Ellipsis 10 OS system update

[RVSESS]

I need to update the OS system on my Verizon Ellipsis 10  and it will not update in the security and update button.  It just keeps searching and searching with no results.  I found there is an update but cannot do it thru that tab.  What can I do to update it so that I can load 2 of the games that need it updated.   if I can get the OS system updated it might start acting better as well.  Please let me know what I can do.  Thank you

[vzw_customer_support]

I understand how important it is to get your device on the latest OS. What is the OS that it is currently on? Go to settings> About> Baseband Version to view the current OS. Are you getting an error message when trying to perform the OS update at any point? Are you connected to Wi-Fi or cellular network when trying to perform the OS update?

AlbertoR_VZW

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