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Why can't I unlock my device?
BrianG_MN
Newbie

Tried to use my tablet today, and it won't unlock. I can pull down the info screen, but when I try to pull out from the lock circle it doesn't respond. I've hard reset it twice with no improvement.

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Correct Answers
Re: Ellipses 7 won't unlock
vzw_customer_support
Customer Support

That’s not the experience I want you to have BrianG.MN . Let’s look further into this in effort to provide a resolution. Please view the link here http://spr.ly/6585BuRWN and advise if this is the hard reset you completed. If so, we may need to look into replacement option. Please share. Thank you.
TominqueB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Ellipses 7 won't unlock
vzw_customer_support
Customer Support

That’s not the experience I want you to have BrianG.MN . Let’s look further into this in effort to provide a resolution. Please view the link here http://spr.ly/6585BuRWN and advise if this is the hard reset you completed. If so, we may need to look into replacement option. Please share. Thank you.
TominqueB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes