Wont do software update...says cannot connect to server

[TECHGUYMN90]

Won't update software. Says can't connect to server.  Yet chrome works fine..

[tikibar1]

Are you using wi-fi or the VzW network?  The tablet won't update over wi-fi; it has to be connected to VzW's network in order to do an update.

[vzw_customer_support]

We are always here for support. May we ask if you can send a screen shot?

KleoL_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JCH55]

Is there a way to update by signing into my Verizon account?

[vzw_customer_support]

That's an awesome question, JCH55. We want you to have the best options on your tablet. It doesn't update through our application. Let's look into any issues together. What software version is on your device? Is it giving you an error message?

JoeL_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JCH55]

After doing additional research I determined that a probability have the most recent software, thanks.

Jim

[vzw_customer_support]

We're glad to hear you're running the latest software update, JCH55. Please let us know if you have any further concerns.

DanielleR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[firebug654]

I'm having the same issue, I can see I have a older version installed,  yet I get the same error. I wonder if it's being blocked because the tablet isn't connecting to the account anymore. I canceled the line and only use it on wifi.

[dnagiles]

I did not need to pay $10 per month for the line on my Ellipsis 8 since I have cell phone and computer.  Now it says it won't connect to server for an update even though it is connected to wifi.  Any suggestions?  This is happening after over a year of not using because it would not charge up.  Looking at this forum, I discovered it would charge if connected to my computer rather than corded plug.

[KH-OrnEsh]

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