Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
bad update
RustyW2
Enthusiast

After installing an update my Verizon ellipsis 7 LTE removed all webpages that I had saved to the "desktop" and shortcut icons to certain installed programs. 

Now every time I turn my tablet on those same shortcuts are gone and I have to put them back on the "desktop" and I can no longer save a webpage as a shortcut on the "desktop" even though that optoon is still available.

This sucks!


Is there anyway to stop the program shortcuts from disappearing without undoing the update.

Tags (1)
0 Likes
Re: bad update
vzw_customer_support
Customer Support

Hello RustyW2,

Let's get those applications placed back where you want them to be.  What happens when you add the applications to the home page? Are these original applications to the tablet? Keep us updated.

YareliM_VZW

Follow us on Twitter at @VZWSupport

0 Likes
Re: bad update
RustyW2
Enthusiast

They are apps I installed, except for google keep that installed with the update.   I put them back but they don't stay every time I turn the tablet on I have to put them back

0 Likes
Re: bad update
RustyW2
Enthusiast

This is annoying everything but a few shortcut icons disappear every time I turn off the tablet.  How do I fix this?

0 Likes
Re: bad update
carol_vzw
Verizon Employee

Hi RustyW2

Thank you for your post. Would you please share the types of icons that are disappearing (specific apps, widgets, etc.)? We are seeing that as you reported selecting Add to Desktop does not add a website shortcut. As an alternative, you could try using the Bookmarks widget. Thank you in advance for any additional information you can provide. 

0 Likes