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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
ellipsis 7 locked out
CHOWEN
Newbie

Facial recognition stopped, no password, what next?

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Correct Answers
Re: ellipsis 7 locked out
vzw_customer_support
Customer Support

I'm sorry to hear your tablet is locked and you're able to access it CHOWEN. Once this happens, you will have the option to access it by attempting to unlock it 20 times, then it will request your Gmail password. If this doesn't happen, the only option is to complete a factory reset http://vz.to/1sd8l4L.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: ellipsis 7 locked out
vzw_customer_support
Customer Support

I'm sorry to hear your tablet is locked and you're able to access it CHOWEN. Once this happens, you will have the option to access it by attempting to unlock it 20 times, then it will request your Gmail password. If this doesn't happen, the only option is to complete a factory reset http://vz.to/1sd8l4L.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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